We
are so confident that you will be satisfied with
our products, we offer a 30 day money back guarantee.
If for any reason you are unsatisfied , you may
return the product to us for a refund of the product's
purchase price, not including shipping/handling
charges if applicable. Although over 98% of our
customers are satisfied with our products and service
and we are striving to make this rate of satisfaction
100%, we realize that occasionally some people
will not be satisfied. We want you to be happy
with our products and services and recommend us
to your friends. We will do anything we can to
make you, our valued customer, satisfied, by either
issuing a refund or replacing the item free of
charge, whichever you choose. Please note: We cannot
replace or exchange a product AND issue a refund,
it's "either or", not both.
Note:
A $5 handling charge will be applied against the
credit of the product's purchase price for each
product returned for a refund.
Instructions for returning a product:
In order to receive a refund, the product must be returned to our company.
Product must be returned in original box, and should be placed in a larger
box or padded envelope to insure against damage (use the one we sent to you
originally!).
Products
made of glass should be repackaged with care to
insure against breakage. For our employees' safety,
any box that contains broken glass will be discarded
and a refund will not be processed (we cannot instruct
our employees to pull out broken glass pieces from
boxes for obvious reasons).
In
the box with the product please insert the return
form with all required information filled out
and signed. Click
here to print out the return form. The return
form MUST be included in the box.
Mail
the product with the return
form to the address provided on the form.
We
suggest that you mail it to us return receipt requested
and insured, however we will accept any type of
delivery service such as Federal Express or UPS
etc. Although returns are processed immediately
as received, sometimes it takes a while for your
credit card company or bank to credit your account.
Please allow 2-4 weeks for the credit to show up
on your next statement.
Instructions for exchanging a product:
please fill out our customer
service form and include your name, order number (your order number starts
with a one and four or five 0's i.e. 10001234 or 10012345) and product you
wish to exchange or replace.
Or,
simply call toll free 1-866-475-4424 and ask to
speak to the customer service department, they
will be glad to assist you (exchanges only).
Please
note: all exchanges are shipped UPS ground, please
allow 1-7 days for delivery. Exchanges for orders
outside of the continental United States may incur
additional shipping/handling charges.
